Billing

Invoicing and payment
Dist subscriptions operate on a subscription basis, paid monthly in advance. Invoices are generated on your anniversary date.

Example

If you signed up on 7 March, your 30 day free trial would end on 6 April and the 6th of each month becomes your anniversary date. Your first invoice on 6 April covers service for the period 6 April to 5 May.

Invoices are due immediately after they are issued and payment will be taken from your supplied credit or debit card.

Dist accepts credit and debit cards issued by AMEX, JCB, Mastercard, and VISA.

Active users only
Dist operates on a simple user based fee structure ($10 / user / month). Fees are calculated based on active users.

Active users are those who are able to use the service; specifically, this excludes users who have been invited to your organization but who have not yet accepted their invitation.

You can add or remove users at any time. If the change result in your total monthly fee increasing or decreasing the difference is prorated and applied to your next monthly invoice.

Example - adding users

You have 5 active users and add 2 active users halfway through the month. Your new monthly fee is $70 per month and a prorated charge of $10 is applied to your account. Your next invoice would be for $80 being $70 plus the $10 prorated charge.

Example - removing users

You have 6 active users and currently pay $60 per month. You remove one user halfway through the month. Your new monthly fee is $50 per month and you receive a $5 credit on your account. Your next invoice would be for $45 being $50 minus the $5 credit.

Cancellation
You can cancel your account at any time.

Cancellation takes effect at the end of your paid up subscription period unless otherwise requested. As Dist operates on a subscription basis billed monthly in advance no refunds are offered.

Overdue payments
We will email your billing administrators if we are unable to debit your supplied card and your account becomes overdue.

We understand that there are many reasons why payments can fail and understand that Dist is a critical part of your development and deployment processes. Therefore we will make attempts to contact you to rectify any payment issues prior to taking any disruptive action.

If there is no response after 14 days we will progressively disable functionality to attempt to get your attention. If there is still no response we may terminate your account once it has been overdue for 30 days.

Important

It is vital that you grant billing access to users who will be attentive to any billing issues.

Taxes
For Australian customers, Dist applies and collects GST.

Dist does not collect any duties or taxes in any other tax jurisdictions. If any duties or taxes apply it is your responsibility to remit the appropriate amounts to the relevant tax authorities.